Service Utilization Specialist

5 days ago

Knoxville, Tennessee, United States Housing Services - VOA Mid-States Full time
Job Description

Housing Services - VOA Mid-States is seeking a dedicated Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in ensuring maximum utilization of community resources by residents of our housing programs. Your primary responsibilities will include completing assessments for residents requesting services, developing case plans, and identifying community resources. You will also develop cooperative relationships with other social service providers, monitor the provision of services, and educate residents on service availability and application procedures. Additionally, you will submit HUD statistical reports accurately and in a timely fashion.

What You'll Do

Some of your key responsibilities as a Service Coordinator will include:
  • Complete assessments for any residents requesting services.

  • Develop case plans based on assessments; update case plans periodically and record progress in case notes after each contact with resident or family members; document all case management activities.

  • Identify community resources and develop cooperative relationships with other social service providers.

  • Monitor the on-going provision of services and keep provider informed as to progress of the residents as appropriate.

  • Educate residents on service availability, application procedures, clients' rights, etc.; provide advocacy as needed.

  • Develop and maintain a directory of service providers for project staff and residents to use.

  • Submit HUD and other statistical reports accurately and in a timely fashion.

  • Organize and implement special projects designed to improve the social networks and natural helping systems among residents.

  • Represent agency programs and policies accurately through community involvement.

  • Utilize volunteers to provide support programs when appropriate.

  • Attend supervision and training sessions as scheduled.

  • Performance quality improvement (PQI) duties as assigned by supervision & PQI committee.

  • Attend monthly VOA Mid-States Coordinator teleconference, regional Service Coordinator teleconference, and other pertinent meetings/trainings designated by the HUD QA Administrator.

  • Actively participate in HUD QA activities throughout the year with the knowledge of the HUD QA, Administrator will share information with the supervisor for this position as part of the performance review process.

Why Join Us?

We are committed to creating positive change in the lives of individuals and communities through a ministry of service. Our organization provides housing for families, veterans, and low-income seniors, as well as care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, 'volunteer' referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA.

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