Department Leader

4 weeks ago

Seymour, Indiana, United States Kroger Full time

Fuel Center Leadership Opportunity

As a Department Leader - Fuel Center, you will be responsible for managing all aspects of the Fuel Center, including maximizing sales, enhancing margin, controlling expenses, and reducing shrink. You will direct and supervise all functions, duties, and activities for the Fuel department, supporting the day-to-day operations of the Fuel Center.

Key Responsibilities:

  • Deliver excellent customer service, responding to customer requests, comments, or complaints.
  • Maintain compliance with all corporate and divisional merchandising, operational standards/requirements.
  • Perform cashier functions, including opening/closing register, ringing sales, completing tender transactions, and making money drops.
  • Train new Fuel Center associates.
  • Order merchandise and supplies for the department, controlling department inventory levels.
  • Review daily sales and scan audits.
  • Assist in the inventory process.
  • Oversee fuel delivery and documentation of fuel inventory.
  • Maintain compliance with shrink control guidelines related to inventory, pricing, theft, merchandising, and paperwork.
  • Monitor customer service skills of kiosk clerks and provide guidance as needed.
  • Verify kiosk sanitation standards are met.
  • Verify safety standards are being met and that safety equipment is available and in working order.
  • Clean up spills and complete fuel spill reports.
  • Perform fuel surveys daily.
  • Maintain knowledge of emergency phone numbers and procedures.
  • Verify store is following provided pricing strategy.
  • Coach and develop associates on the performance of their duties, participating in performance reviews and providing feedback.
  • Adhere to all local, state, and federal laws, and company guidelines.

Requirements:

  • Familiarity with industry/technical terms and processes.
  • Exceptional customer service skills.
  • Ability to work in a fast-paced environment.
  • Basic math skills (i.e., counting, addition, and subtraction).

About Us:

Kroger is a leading retailer with a commitment to feeding the human spirit. We take pride in bringing diverse teams together with a passion for food and people. As part of the Kroger family, we strive to provide the ingredients you need to create your own recipe for success at work and in life.

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