General Manager

3 days ago


Washington, Washington, D.C., United States Fountain-Fort Carson School District 8 Full time
Job Title: General Manager

WeDriveU is a leading provider of transportation solutions, serving millions of passengers annually. As a strategic partner to top brands, we offer innovative mobility solutions that consistently earn awards for excellence in commuting and sustainability.

As a General Manager, you will play a critical role in managing and developing team members, formulating and executing account strategy, and ensuring service level agreements are met.

Key Responsibilities:
  • Act as the primary point of contact for clients, providing exceptional customer service and support.
  • Manage logistics, including route planning, staffing, and client engagement, to ensure seamless service delivery.
  • Oversee monthly client invoicing and provide detailed financial reports.
  • Collaborate with internal teams to maintain a rider-facing transportation information website and provide data-driven recommendations to support program goals.
  • Utilize technology platforms to monitor and optimize shuttle service, providing insights to drive program decision-making.
  • Develop and administer surveys to gather data and improve rider satisfaction.
  • Maintain a close working relationship with local operations teams to ensure driver and fleet standards are met.
  • Collaborate with customer success, marketing, and global operations control to support overall program objectives.
Requirements:
  • 5-10 years of experience in transportation demand management, customer service, or hospitality.
  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Excellent written and oral communication, interpersonal, and presentation skills.
  • Ability to set goals and achieve job performance metrics.
  • Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation.

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