Community Liaison
5 days ago
We're seeking a highly motivated and organized individual to fill the role of Customer Advocate at Safelite. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing administrative tasks, and ensuring seamless interactions with customers.
Responsibilities
- Welcome in-shop customers and address their concerns in a timely and professional manner.
- Manage incoming calls, emails, and faxes related to various aspects of our services.
- Process work orders, confirm information, and verify insurance details.
- Perform administrative tasks such as buyouts, invoices, and credit memos.
- Assist with dealer part orders and special accounts.
Requirements
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration.
- Excellent communication and problem-solving skills.
- Ability to work in a dynamic environment with multiple priorities.
- Travel up to 10% required.
What We Offer
- Competitive hourly rate starting at $18.
- A comprehensive benefits package worth over $10k*.
- Tuition reimbursement up to $5,250 annually.
- Paid training and necessary tools for success.
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