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Shift Supervisor

2 months ago

Cookeville, Tennessee, United States IHOP Full time
Job Overview

We are seeking a highly motivated and experienced Shift Lead to join our team at IHOP. As a Shift Lead, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are well-trained and motivated.

Key Responsibilities
  • Shift Management: Run shifts alongside or in the absence of our Assistant Manager and General Manager, ensuring that all aspects of the restaurant are running smoothly.
  • Team Supervision: Assign responsibilities to each Team Member and supervise their performance, providing guidance and support as needed.
  • Training and Development: Assist with the training of new Team Members and refresher training for current Team Members, ensuring that they have the skills and knowledge needed to provide excellent service.
  • Quality Control: Enforce our quality standards and help resolve any customer complaints, ensuring that our guests receive the highest level of service.
  • Inventory Management: Check for the correct quantity and quality of deliveries, and review daily sales reports and receipts to ensure that all financial transactions are accurate.
Requirements
  • Experience: Previous experience in the food service industry, preferably in a leadership role.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire team members.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with team members, guests, and management.
What We Offer
  • Competitive Salary: A competitive salary, ranging from $13 to $15 per hour, depending on experience.
  • Benefits: A comprehensive benefits package, including paid vacation, monthly bonus opportunities, health insurance, dental insurance, vision insurance, and flexible schedules.