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Senior Clerk

2 months ago

Pinellas Park, Florida, United States My Florida Corp Defunct Full time
Job Summary

The successful incumbent will work as a lead in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.

Key Responsibilities
  • Liaison between admitting and clinical team
  • Point of contact for client and admitting staff questions. Works with Center Manager and/or Nursing Supervisor for guidance with questions as needed.
  • Assists with training of all new admitting staff team members
  • Assists with planning lunch, and breaks for admitting staff daily.
  • Works with clinical team each morning to establish clinic flow for the day
  • Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients
  • Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information.
  • Schedules client appointments and completes appointment reminder phone calls.
  • Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS). Provides receipts to clients.
  • Reconciles cash, check and credit card payments.
  • Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies.
  • Resolves routine billing errors and omissions with clinic staff.
  • Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System. Answers routine billing questions from and staff and clients.
  • Scans and attaches documents to client medical records.
  • Process requests for copies of medical records in accordance with State law and HIPAA. Uses various office equipment including telephones, fax, copy machines and scanners. Orders supplies for admitting area when needed.
Requirements
  • Ability to prioritize work, identify changing priorities and adjust as needed.
  • Ability to self-monitor work for accuracy and maximum productivity
  • Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
  • Strong internal and external customer service skills
  • Ability to independently solve problems
  • Strong verbal and written communication skills in addition to good listening skills
  • Ability to work effectively and cooperatively with others
  • Knowledge of patient confidentially laws
  • Ability to work with a diverse population
  • Ability to review data for accuracy and completeness
  • Ability to perform mathematical calculations
  • Knowledge of medical insurance
  • Ability to prepare accurate reports and correspondence