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Customer Service Coordinator

2 months ago

Reynoldsburg, Ohio, United States Nuffield Health Full time

Customer Services Administrator Role

About the Job

We are seeking a highly organized and customer-focused individual to join our team as a Customer Services Administrator. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our patients and referrers.

Key Responsibilities

  • Provide Administrative Support
    • Ensure accurate and timely processing of patient referrals and appointments
    • Maintain up-to-date records and databases
    • Provide administrative support to the patient experience team
  • Deliver Exceptional Customer Service
    • Respond to patient inquiries and concerns in a timely and professional manner
    • Provide empathetic and sympathetic support to patients experiencing cognitive behavioural therapy
    • Support patients throughout their journey, from referral to discharge
  • Collaborate with the Patient Experience Team
    • Work closely with the patient experience team to ensure seamless delivery of patient care
    • Contribute to the development and implementation of patient experience initiatives

About Nuffield Health

Nuffield Health is a leading provider of private healthcare in the South West. We are committed to delivering exceptional patient care and experience. Our state-of-the-art hospital features modern facilities and a team of experienced healthcare professionals.

Our Benefits

We offer a range of benefits to support your physical and mental wellbeing, including:

  • Access to on-site gym and fitness classes
  • Private healthcare and wellbeing support
  • Financial wellbeing support and cycle to work scheme

What We Offer

We are committed to providing a supportive and inclusive work environment. As a Customer Services Administrator, you will have the opportunity to develop your skills and experience in a dynamic and fast-paced environment.