Housekeeping Room Quality Assurance Specialist
3 days ago
The Hilton Garden Inn is a renowned hospitality brand that prides itself on delivering exceptional guest experiences. As a Housekeeping Room Quality Assurance Specialist, you will be an integral part of our team, responsible for ensuring the highest standards of cleanliness and comfort in our rooms.
Job Summary
We are seeking a friendly and professional individual to join our Housekeeping team as a Room Quality Assurance Specialist. The successful candidate will have excellent customer service skills, flexibility to work varying shifts between 9am-5pm, 2-4 days per week, and prior experience in hotel housekeeping or janitorial services preferred. In exchange for your hard work, we offer competitive wages, paid every other day if desired, flexible hours to accommodate transportation or family needs, and exclusive access to Hilton Employee room rates worldwide.
Job Responsibilities
- Provide exceptional customer service by consistently offering professional, friendly, and attentive service to guests.
- Enter, inspect, and complete preparations of guest sleeping rooms for cleaning according to hotel & Hilton standards.
- Familiarize yourself with property location, amenities, local attractions, and activities to answer guests' inquiries.
- Resolve guests' complaints to ensure satisfaction and maintain a high level of guest satisfaction.
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