Quality Assurance Manager Role
5 days ago
We are seeking a seasoned Quality Assurance Manager to lead our efforts in ensuring exceptional service delivery for HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
Key Responsibilities- Develop and maintain comprehensive service quality control systems, focusing on key areas such as HVAC systems, generators, electrical, fire suppression, and telemetry/monitoring systems.
- Evaluate vendor services regularly, ensuring alignment with industry standards and company expectations.
- Collaborate with cross-functional teams and vendors to understand service expectations and standards.
- Conduct thorough inspections of services rendered, comparing them to requirements to ensure high-quality services are provided on time.
- Maintain accurate documentation and perform statistical analysis of service quality.
- Perform regular service quality audits to ensure compliance with standards and regulations.
- Track, communicate, and resolve service quality issues effectively.
- Assist with demand-related calls when needed.
- Implement training programs for internal teams regarding quality control activities.
- Participate in vendor selection processes by evaluating potential vendors' ability to meet quality standards.
- Monitor risk management activities related to service provision.
- Bachelor's degree in quality, business, engineering, or a related field preferred.
- Proven experience as a Quality Assurance Specialist or similar role, preferably in an HVAC or facilities systems environment.
- High school diploma or GED preferred.
- Current Generac Power Systems certification preferred.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Intermediate computer ability including proficient capability with Microsoft Office applications.
- Overnight travel may be required.
The estimated annual salary for this position is $80,000 - $110,000 based on previous experience and current certifications. We offer competitive pay that reflects productivity and overall performance.
Additional benefits include:
- Three weeks of paid vacation after 90 days (first year is pro-rated based on start date).
- Up to 9 paid company holidays.
- Paid sick time.
- Company-paid Life Insurance ($75,000).
- Company-paid Short-term and Long-term Disability Insurance.
- Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
- 401(k) retirement savings plan with company matching.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
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