Family Service Counselor Role

1 day ago


Titusville, Florida, United States Carriage Services Full time
Job Overview
Career Opportunity at Carriage Services:
We are seeking a highly motivated and customer-focused individual to join our team as an Inside Sales Representative. This role involves providing exceptional service to families navigating difficult times, while also driving sales growth and revenue for the company.

About the Job
This is a full-time position located at Oaklawn Memorial Gardens in Titusville, FL. The ideal candidate will have a strong track record of success in inside sales and outside sales production, with excellent communication and interpersonal skills. A valid driver's license and acceptable driving record are required. Bilingual speaking is preferred but not mandatory.

Key Responsibilities
* Establishes professional relationships with client families to ensure all needs are being met
* Represents the company in a professional and caring manner
* Provides tours and guides families visiting cemetery locations
* Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals
* Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures
* Develops new prospects and community-based contacts
* Makes presentations at business location, at client family homes, and at public community events highlighting merchandise, services, and benefits of pre-need arranging
* Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure smooth service process for the family
* Actively participates in all required location and company training initiatives
* Reports all progress to the Sales Manager (or Unit Leader) as directed
* Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and
* Identifies and remedies all hazards at location and on grounds

Benefits
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance


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