Front Desk Associate

3 weeks ago


Bowling Green, Kentucky, United States Drury Hotels Full time
Unlock Your Potential at Drury Hotels

We're seeking a highly organized and friendly individual to join our team as a Front Desk Associate. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a warm welcome to our hotel.

Key Responsibilities:

  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Check guests in and out, handle room assignments, and maintain accurate records
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup
  • Monitor guest satisfaction and provide feedback to management to improve our services

What We're Looking For:

  • A warm and friendly demeanor, with excellent communication and interpersonal skills
  • The ability to multitask and prioritize tasks in a fast-paced environment
  • Basic math skills and accuracy when handling cash and credit transactions
  • Ability to work independently and as part of a team

About Drury Hotels:

At Drury Hotels, we're committed to providing our guests with a warm and welcoming experience. As a family-owned and operated hotel system, we're proud of our legacy of world-class hospitality excellence. Our team members are the heart of our success, and we're looking for individuals who share our values and are passionate about delivering exceptional service.


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