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Senior Retail Sales Associate

2 months ago


Pontiac, Michigan, United States Autozone Full time
Job Summary

As a Senior Retail Sales Associate at Autozone, you will be responsible for driving sales through exceptional customer service, exceeding customer expectations, and providing a WOW customer service experience. You will perform daily assigned duties, remain compliant with company procedures, and live the Autozone pledge every day.

Key Responsibilities
  • Provide WOW Customer Service: Deliver exceptional customer service, exceeding customer expectations, and providing a WOW customer service experience.
  • Complete Daily Tasks: Perform daily assigned duties, including operating cash registers, following established cash handling procedures, and maintaining a safe working environment.
  • Maintain Store Appearance: Maintain store appearance and merchandising standards as directed, including restocking merchandise and placing it in its respective areas.
  • Utilize ZNET: Utilize ZNET to help customers locate merchandise or find suitable alternatives.
  • Product Knowledge: Maintain product knowledge and current promotions through Autozone systems and information sources.
  • Diagnose Automobile Problems: Diagnose automobile problems and recommend solutions using OBDII to read codes from customer's automobiles.
  • Communicate with Managers: Communicate with managers regarding customer concerns and employee matters.
  • Develop Customer Service Skills: Actively engage in developing more effective customer service skills.
Requirements
  • High School Diploma or Equivalent: Possess a high school diploma or equivalent.
  • Basic Knowledge of Automotive Parts: Have basic knowledge of automotive parts.
  • Excellent Communication and Decision Making Skills: Possess excellent communication and decision making skills.
  • Ability to Lift, Load, and Deliver Merchandise: Have the ability to lift, load, and deliver merchandise.
  • Flexible Schedule: Be able to work a flexible schedule to meet the business needs, including holidays, evenings, and weekend shifts.
Benefits

Autozone offers a range of benefits to its employees, including competitive pay, paid time off, unrivaled company culture, medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts with wellness rewards, exclusive discounts and perks, including Autozone in-store discount, 401(k) with company match and stock purchase plan, and opportunities for career growth and tuition reimbursement.