Senior Retail Sales Associate

2 weeks ago


Pontiac, Michigan, United States AutoZone, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Senior Retail Sales Associate to join our team at AutoZone, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive store environment.

Key Responsibilities
  • Provide WOW Customer Service by exceeding customer expectations and delivering a positive shopping experience.
  • Ensure assigned store tasks are completed in a timely manner on assigned shift, including operating cash registers and following established cash handling procedures.
  • Follow company policies and loss prevention procedures to maintain a safe and secure store environment.
  • Maintain a safe working environment, including wearing Personal Protective Equipment (PPE) as required.
  • Ensure store appearance and merchandising standards are maintained, including restocking merchandise and maintaining product knowledge.
  • Utilize ZNET to assist customers in locating merchandise or finding suitable alternatives.
  • Maintain product knowledge and current promotions through AutoZone systems and information sources.
  • Practice GOTTChA and assist with the installation of wiper blades, batteries, and light bulbs.
  • Utilize OBDII to read codes from customer's automobiles and diagnose problems.
  • Communicate with managers regarding customer concerns and employee matters.
  • Actively engage in developing more effective customer service skills and provide honest and trustworthy advice to customers.
Requirements
  • High School diploma or equivalent.
  • Basic knowledge of automotive parts is required.
  • Excellent communication and decision-making skills.
  • Ability to lift, load, and deliver merchandise.
  • Ability to work a flexible schedule to meet business needs, including holidays, evenings, and weekend shifts.
Benefits

AutoZone offers a comprehensive benefits package, including competitive pay, paid time off, medical, dental, vision, life, and short- and long-term disability insurance options, health savings and flexible spending accounts, exclusive discounts and perks, and opportunities for career growth and tuition reimbursement.



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