Senior UX Researcher, Organizational Strategy

2 weeks ago

Dallas, Texas, United States Korn Ferry US Full time
About Us

Korn Ferry is a global organizational consulting firm that helps clients synchronize strategy and talent to drive superior performance. Our team of experts works with organizations to design their structures, roles, and responsibilities, and we help them hire the right people to bring their strategy to life.

Job Description

We are seeking a Senior UX Researcher to join our rapidly growing product organization and lead UX research initiatives for some of our core products. As a UX Researcher, you will be responsible for leading strategic and tactical user research activities, including concept validation, interviews, surveys, contextual inquiries, and usability studies to uncover deep insights into user needs, challenges, and behaviors.

Key Responsibilities:
  • Lead research efforts that directly influence the product roadmap across our Organizational Strategy products, collaborating with cross-functional teams to prioritize and define research objectives and design effective research methodologies.
  • Synthesize complex research findings into compelling insights, recommendations, and opportunities that guide the design and development of our products, ensuring alignment with business and user goals.
  • Mentor and guide junior researchers and designers, setting standards for research methodologies, tools, and documentation to ensure high-quality outputs.
  • Engage in iterative testing and evaluation of product features, from early-stage concepts to final usability testing, to refine the user experience and ensure optimal product-market fit.
  • Advocate for a human-centered design process across Org Strategy, influencing key stakeholders and integrating user research findings into every stage of the product development lifecycle.
Requirements:
  • Expertise in qualitative and quantitative research methods, with the ability to apply the most suitable approach based on research questions, product stage, and user needs.
  • Proven experience leading end-to-end research studies, from participant recruitment to delivering actionable insights that drive product decisions and strategy.
  • Strong experience creating and utilizing user personas, journey maps, and empathy maps that guide high-level product strategy and design execution.
  • Expertise in collaborating with cross-functional teams of designers, product managers, and engineers, with a deep understanding of how to embed research effectively into each stage of the product lifecycle.
Preferred Experience:
  • 5+ years of experience conducting UX research in an Enterprise SaaS environment, ideally within Human Capital Management, Talent & Development, or Recruiting domains.
  • Demonstrated expertise in research methodologies such as contextual inquiry, ethnographic studies, interviews, and large-scale surveys tailored to enterprise settings.
  • A degree in Human-Computer Interaction (HCI), Psychology, Anthropology, or equivalent experience.

We are an Equal Employment Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

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