Field Service Technician
4 weeks ago
The Field Service Technician will work safely and productively on various sized project sites and at other company facilities. A successful candidate in this role must be highly motivated and willing to complete any task assigned, along with performing the essential duties of the Service Technician position. All employees are expected to communicate, build relationships with other team members and use good judgment at all times. The Service Technician is expected to have the ability to perform all duties of the positions preceding it in its specific career path, while being responsible and accountable to complete any other tasks assigned.
Key Responsibilities
- Work in a safe manner, recognize and correct Service Center hazards and comply with WBC safety requirements
- Serve as a safe and productive member of the Asset Group
- Confer with Service Center Supervisor / review work orders
- Inspect equipment to determine service / repair needs
- Perform routine maintenance services and repairs for on-road vehicles, small tools (electric and gas) and light / heavy equipment ranging from portable generators to 40,000-pound track excavators
- Test components / systems utilizing analyzers, gauges and computerized diagnostic devices
- Disassemble units and inspect parts for wear / repair
- Follow manufacturer's documents and WBC checklists to ensure equipment is thoroughly examined and maintained
- Test-drive to verify equipment is functioning properly after maintenance / repair is complete to ensure the piece does not return "problem not fixed."
- Equipment / Tool Tag - complete the white tab upon completion of the work
- Daily Equipment Maintenance / Safety Inspection Checklist - include a blank checklist in all equipment with checklist tubes or cabs upon completion of the work
- Document service records
- Welding
- Clean / wash equipment
- Be available for emergency calls outside normal business hours
- Perform all other tasks and duties as assigned
- Perform all assigned roles, responsibilities, and related work processes / tasks in the safest possible manner. Ensure that a safe, accident/incident-free work environment is maintained for all co-workers, customers, clients, suppliers, etc. at all times
Requirements
- High School Diploma / GED - required
- Automotive maintenance training / experience - required
- Small tools (electric and gas) training / experience - required
- Light / heavy equipment training / experience - required
- Basic computer skills (typing, email, Internet) - required
Knowledge, Skills and Abilities Required
- Problem-solving, trouble-shooting, and mechanical reasoning
- Analyzing and interpreting equipment service manuals, schematics, etc.
- Focus, concentration, attention to fine detail, pride in workmanship
- Thinking logically and critically
- Making judgments and decisions at task and process levels
- Listening, speaking, reading and writing at a basic level
Working Conditions
- Indoors - frequently
- Outdoors - periodically
- Temperatures - seasonal
- Loud noise - frequently
- Forty to fifty-hour work week - frequently
- Multi-activity worksites - infrequently
- Traveling out of town - infrequently
Certificates, Licenses, Registrations
- Valid CDL Class B driver's license - required
- OSHA - 10-Hour Certification - required when offered by WBC
- OSHA - 30-Hour Certification - desirable
- First Aid / CPR - desirable
- ASE Certification - desirable
- All-terrain material handler certification - required when offered by WBC
- Aerial lift certification - required when offered by WBC
Physical Demands
- Lifting, carrying, or moving up to 50 pounds
- Standing for long periods of time
- Frequent climbing, leaning
- Manual dexterity
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