Customer Service Analytics Supervisor

4 weeks ago


Chicago, Illinois, United States Bimbo Bakeries USA Full time
Job Summary:

Bimbo Bakeries USA is seeking a highly skilled Customer Service Analytics Supervisor to join our team. As a key member of our organization, you will be responsible for developing and managing customer-centric supply chain contact relationships to support information sharing, activity prioritization, and Supply Chain KPI alignment.

Key Responsibilities:
  • Develop and manage customer/broker Supply Chain contact relationships to support information sharing, activity prioritization, and Supply Chain KPI alignment.
  • Gather and implement Supply Chain customer requirements across all internal and external systems/processes.
  • Manage customer portals and related order management platforms.
  • Develop and manage customer-centric Key Performance Indicators for each distribution channel.
  • Work with IT and consultant teams to scope, recommend, and deploy technology solutions to improve OTC process efficiencies, Supply Chain customer compliance and performance metrics.
Requirements:
  • Bachelor's Degree required.
  • Analytics, Order Management, Logistics, DP&R, system integration experience.
  • 3+ years required in supply chain or related operational environment.
  • Proven ability to perform in high-pace, high-impact environment.
  • Proven ability to adapt and take initiative in changing environments.
  • Technical knowledge of warehouse EDI and ERP systems.
  • Microsoft office (Advanced Excel, Outlook, Word, Power Point, Access).
  • Exceptional analytical and data-management skills.
  • Strong communication - written and verbal skills.
  • Strong organizational and multitasking skills.
  • CPG, food manufacturing/distribution is a plus.
Travel Requirements:
20%

About Bimbo Bakeries USA:

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

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