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Customer Service Representative

1 month ago

Chicago, Illinois, United States PUPS Pet Club Full time
Job Summary: As a Member Services Representative at PUPS Pet Club, you will play a vital role in providing exceptional customer service to our valued clients. Your primary responsibilities will include greeting and interacting with customers, consulting with them to understand their needs and preferences, and demonstrating and explaining our services and merchandise. You will also be responsible for assisting customers with purchase decisions, scheduling reservations, and collecting payment using our store's point-of-sale system. Additionally, you will maintain regular communication with your supervisor to report any problems or safety hazards. If you have a passion for dogs and excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Greet and interact with customers, including answering phone calls.
  • Consult with customers to understand their needs and preferences.
  • Demonstrate and explain services and merchandise.
  • Assist customers with purchase decisions.
  • Schedule reservations for grooming, training, and daycare appointments.
  • Collect payment using the store's point-of-sale system.
  • Maintain regular communication with supervisor.
Requirements:
  • High school diploma or equivalent.
  • 1-3 years of retail or customer service experience preferred.
  • Basic computer skills, including a point-of-sale system.
  • Excellent communication and interpersonal skills.
  • A love for dogs.
Physical Requirements:
  • Stand or walk for long periods of time.
  • Able to safely lift dogs up to 50 pounds.
Affirmative Action/EEO Statement:
PUPS Pet Club is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. We believe that a diverse team is a better team and are committed to a culture of inclusion.