Customer Service Representative

3 days ago


Columbia, Missouri, United States Club Car Wash Full time
Job Overview

Club Car Wash is a rapidly growing tunnel car wash company with a presence in multiple states across the United States. We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer inquiries and concerns in a professional and timely manner.
  • De-escalate situations involving dissatisfied customers and offer patient assistance and support.
  • Make outbound calls to inform customers about new products, services, and policies.
  • Conduct research to gather required information using available resources.
  • Collaborate with other call center professionals to improve customer service and develop new strategies.
  • Assist in the training of new employees and provide guidance on customer management policies.
  • Support the sale of customer memberships and promote the benefits of our services.
  • Must be able to multitask and possess excellent communication skills.
  • Must be willing to work flexible hours, including nights and weekends.

Benefits:

  • Career advancement opportunities and a commitment to promoting from within.
  • On-site and ongoing training and development to enhance skills and knowledge.
  • Competitive compensation and benefits package, including medical, dental, and vision coverage.
  • Paid time off from the date of hire.
  • A comprehensive benefits package, including a 401K plan with company matching.

We are seeking a motivated and customer-centric individual who is passionate about delivering exceptional service and building strong relationships with our customers. If you are a team player with excellent communication skills and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.

Club Car Wash is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All positions are contingent on passing a pre-employment drug screening and background check.



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