Nurse Manager
16 hours ago
We are seeking a highly skilled and experienced Nurse Manager to join our team at the Detroit Medical Center. As a key member of our leadership team, you will be responsible for managing and overseeing the Case Management and Social Work/Discharge Planning departments at our hospital.
Key Responsibilities- Provide management and operational oversight for the Case Management and Social Work/Discharge Planning departments.
- Ensure consistent and coordinated delivery of all assigned processes within the hospital.
- Manage day-to-day operations of the department to ensure hospital objectives are accomplished.
- Develop and implement education and orientation programs for personnel.
- Identify the need for and draft or define procedures/protocols in collaboration with higher management input, goals and objectives; modify procedures/protocols as necessary.
- Monitor the quality and productivity of staff to ensure work is completed.
- Approve personnel actions such as hires, fires, disciplines, etc.
- Complete performance appraisals and ensure competency of staff.
- Assist in the development of daily, monthly and/or yearly goals and measures for the department, and as requested, assist in assessment of goal attainment.
- Assist in developing and monitoring budget.
- Maintain accountability for patient coverage and related activities among assigned staff members.
- Maintain accountability for third-party payer communications for discharge planning and decision-making.
- Monitor activities for and ensure compliance with laws, third-party payer requirements, government regulations, Joint Commission requirements pertaining to areas of responsibility.
- As directed, implement external and internal audit recommendations.
- Engage physician advisor to facilitate care decisions, as needed.
- Maintain current knowledge of healthcare techniques/practices, and case management strategies through educational programs/resources.
- Maintain a working knowledge of the requirements of payers, regulatory and compliance entities.
- Establish and maintain effective relationships with physicians and all other staff members, internally and externally.
- Identify problems or any dissatisfaction experienced by any customer or referring source and work to resolve them to a high degree of service excellence.
- Effectively turn negative situations into supportive relationships by use of concern, poise, understanding, honesty and tact.
- Promote a positive customer relations environment.
- Graduate from an accredited school of Nursing. Bachelor's degree in Nursing or other health-related field, or the equivalent combination of education and/or related experience. Master's degree preferred.
- Three to five years clinical nursing experience.
- Two years experience in utilization management, case management or discharge planning in an acute care setting. Previous experience with the targeted patient population is preferred.
- Two years of management experience in an acute care setting.
- License to practice as a Registered Nurse in the State of Michigan.
- Case Management certification strongly preferred.
The Detroit Medical Center (DMC) is the leading academically-integrated hospital system in Metro Detroit, and one of the largest healthcare providers in Southeast Michigan. We are committed to maintaining an environment of Equal Opportunity and Affirmative Action.
We offer a range of benefits and options to help meet the needs of all eligible employees, including medical benefits, dental benefits, vision benefits, employee assistance programs, life insurance, and a discount program.
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