Product Development Engineer

1 month ago


Mounds View, Minnesota, United States Development Resource Group Full time
Job Summary

We are seeking a highly skilled Product Engineer II to join our team at Development Resource Group. As a key member of our organization, you will be responsible for providing product support for service and repair activities for our multi-product medical device business.

Key Responsibilities
  • Provide process, documentation, tools, equipment, and materials to the global field service organization to enable them to accomplish their work effectively and efficiently.
  • Assist in the update or creation of procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
  • Support projects aimed at increasing customer uptime and service effectiveness, including communication with field service and depots worldwide that service our capital equipment.
  • Provide input to the organization on key projects focused on quality improvements, system updates, and next-generation equipment.
  • Support training to internal field service, technical service, sales, and clinical personnel.
  • Work with the global field organization to support service activities in existing markets and expansion into new markets.
  • Manage and prioritize service-related issues and escalations from the global field service team.
Requirements
  • Bachelor's degree in Engineering (Mechanical, Electrical, Software, or Bio-Medical)
  • At least one year of degree-related industry experience
  • Personal productivity and self-discipline to accomplish multiple tasks simultaneously, while meeting critical project timelines
  • Knowledge of medical device use and/or design
  • Knowledge of hospital and/or capital equipment network connectivity
  • Experience with electro-mechanical equipment
  • Strong problem-solving and analytical skills; advanced skills in MS Excel and MS Access
Preferred Qualifications
  • Multi-lingual ability (German and/or Spanish preferred) with an understanding/appreciation of other cultures

If you are a motivated and detail-oriented individual with a passion for product development and support, we encourage you to apply for this exciting opportunity.



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