Fitness Center Representative

2 days ago


Keene, New Hampshire, United States Planet Fitness Full time
Job Summary

The Fitness Center Representative will be responsible for delivering exceptional member experiences by providing top-notch customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:

* Greet members, prospective members, and guests with a warm and welcoming demeanor
* Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups
* Provide tours of the facility and respond to member questions and concerns in a timely and professional manner
* Maintain the neatness and cleanliness of the club

Requirements:

* Customer service background preferred
* Basic computer proficiency
* Passion for fitness and health
* Upbeat and positive attitude
* Punctuality and reliability are a must
* Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers
* Strong listening skills, with the ability to empathize and problem solve
* High School diploma/GED equivalent required

Physical Demands:

* Continual standing and walking during shift
* Continual talking in person or on the phone during shift
* Must be able to occasionally lift up to 50 lbs

Benefits:

* All staff will receive a free Black Card membership after 90 days of employment
* Eligible for benefits, including medical options, dental, vision, flexible spending accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits

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