Client Relationship Strategist

3 weeks ago


Phoenix, Arizona, United States Unislink Full time
About the Role

We are seeking a highly skilled Client Relationship Strategist to join our team at UnisLink. As a key member of our revenue cycle management team, you will be responsible for fostering long-term relationships with clients and ensuring they achieve the full value of their partnership with us.

Key Responsibilities:

  • Serve as the primary owner of client relationships, facilitating decision-making and high-level client interactions to drive success.
  • Develop and nurture long-term client relationships, ensuring clients remain successful and realize the full value of UnisLink's services.
  • Act as a subject matter expert on UnisLink's operations, including compliance, core processes, and the UnisLink reporting and analytics platform.
  • Assist clients in becoming proficient users of UnisLink's client portal and reporting/analytics tools.
  • Coordinate and manage client-related workflows requiring client review and approval, such as Collections, Charity Care & Discounts, and Refunds.
  • Maintain accurate client information, including contact details, in UnisLink's CRM system.
  • Oversee and manage special client projects, tracking progress and ensuring successful outcomes.
  • Participate in the contract renewal process, acting as the primary relationship owner.
  • Stay informed on Revenue Cycle Management (RCM) trends and client market environments.
  • Operate necessary technology systems (e.g., billing platforms, faxes, scanners) to support client needs.
  • Continuously update job knowledge through self-development, educational opportunities, and taking on new responsibilities.
  • Provide feedback and collaborate with internal teams to enhance client satisfaction.
  • Establish a reputation as a trusted advisor, fostering a strong internal and external network.
  • Champion UnisLink's core values of Respect, Integrity, Customer Focus, and Continuous Improvement in all client interactions.
  • Ensure confidentiality of sensitive information and compliance with UnisLink policies and procedures.
  • Perform other duties as assigned.


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