Lead Scheduling Coordinator

7 days ago


Cincinnati, Ohio, United States TriHealth Full time

Job Summary: As a Lead Scheduling Coordinator, you will play a vital role in overseeing the daily operations of the Scheduling Associates team. This position involves handling calls during a significant portion of scheduled hours, providing education to improve performance, and working across multiple pods within the Customer Connections Center.

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Key Responsibilities:

  • Workflow Management: Monitor workflow, assign tasks, audit staff, collect data, and analyze results to identify areas for improvement.
  • Customer Support: Provide exceptional customer service by resolving issues and addressing concerns in a timely and professional manner.
  • Team Development: Educate and support team members to enhance their skills and knowledge, contributing to improved performance and efficiency.
  • Scheduling and Payroll: Collaborate with Supervisors to maintain the master schedule, cover open shifts, and manage payroll for primary pod teams.

Requirements:

Education and Experience: High school diploma or equivalent required; 2-3 years of experience in customer service, preferably in Clerical, Other, Healthcare, or Insurance industries.

Skills and Qualifications:

  • Clinical Skills: Ability to operate multiple computer applications efficiently.
  • Effective Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Effective problem-solving and conflict resolution skills.

Compensation and Benefits: $45,000 - $60,000 per year, depending on experience. TriHealth offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for career growth and development.

Working Conditions: This role requires: Climbing - Rarely, Concentrating - Consistently, Continous Learning - Frequently, Use of Hands - Consistently, Hearing: Conversation - Consistently, Interpersonal Communication - Frequently, Lifting - Occasionally.



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