Center Operations Manager

1 week ago

Jacksonville, Florida, United States CSL Plasma Full time
Job Summary

We are seeking a highly skilled and experienced Center Supervisor to join our team at CSL Plasma. As a Center Supervisor, you will be responsible for overseeing the day-to-day operations of our plasma collection center, ensuring efficient plasma collections, and providing clear and consistent instructions to staff.

Key Responsibilities
  • Supervise center operations daily activities in compliance with Standard Operating Procedures (SOPs)
  • Provide clear and consistent instructions and directions to staff, conduct meetings, and communicate performance expectations
  • Monitor time card reporting procedures, attendance, and utilization of overtime
  • Conduct error investigations and develop recommendations for process improvement
  • Participate in conducting performance appraisals, providing performance feedback, and documenting verbal and written coaching level corrective actions as needed
  • Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status
  • May assist with the recruitment and selection of center operation staff
  • Adhere to and promote compliance to company policies and procedures
  • May assist with the development and implementation of marketing initiatives to increase donor retention
  • Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
Requirements
  • High school diploma or equivalency required
  • Bachelor's Degree or equivalent combination of education and professional work experience preferred
  • Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required
Working Conditions

The Center Supervisor will be required to work in a fast-paced environment with frequent interruptions, and will be exposed to hazardous chemicals, extreme temperatures, and blood-borne pathogens. The position requires the ability to see and speak with customers, and to observe equipment operation. The Center Supervisor will be required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Benefits

CSL Plasma offers a comprehensive benefits package, including options for health care benefits, company-provided basic life insurance and Short- and Long-Term Disability, the option to participate in CSL's 401(k) Savings Program, Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business, and paid observed holidays as designated by the Company.

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