Hilti Sales and Service Professional
6 days ago
Hilti Corporation is a global leader in the design, manufacture, and distribution of professional-grade construction equipment and tools. With over 120 locations worldwide, we pride ourselves on delivering innovative solutions that improve productivity, safety, and sustainability in the construction industry.
Job Description
This is an exciting opportunity to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and promoting Hilti's products and services. You will work closely with internal teams to ensure seamless communication and effective issue resolution.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat
- Conduct consultations to understand customer needs and provide personalized solutions
- Develop strong relationships with customers to drive loyalty and retention
- Stay current on product knowledge and industry trends to effectively communicate benefits and features
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed sales targets through consultative selling and upselling/cross-selling opportunities
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred
- Previous customer service and sales experience
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Familiarity with CRM software and Microsoft Office
Benefits
In addition to a competitive salary of $60,000 - $80,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We also provide ongoing training and development opportunities to help you grow your skills and advance your career.
Why Join Us?
We offer a dynamic and supportive work environment, where you will have the opportunity to make a real impact on our customers' lives. Our company culture values innovation, teamwork, and continuous learning, making us an ideal place to build a successful career.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you
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