Automotive Service Specialist
2 months ago
Department: Service
Reports to: Service Manager
Qualifications:
- Proficient in interpreting instructions and technical information
- Maintains a professional appearance
- Strong verbal and written communication abilities
- Capable of achieving the company's production and quality benchmarks
Physical Demands:
- Regularly engages in sitting, standing, and walking
- Frequently bends, twists, kneels, and squats
- Regularly lifts items weighing over 50 lbs
- Often reaches and lifts overhead
- Climbs stairs as needed
- Involves repetitive hand and finger movements, including grasping
- Regularly pushes and pulls objects
Performance Expectations:
- Ensure high levels of customer satisfaction
- Establish personal performance objectives
- Stay informed about advancements in technology
- Adhere to company policies and guidelines
- Engage in performance evaluations
- Maintain confidentiality standards
- Be available for flexible working hours as necessary
Job-Specific Responsibilities:
- Strive for maximum productivity
- Utilize factory specifications as a benchmark
- Deliver outstanding customer service
- Complete repair tasks within designated timeframes
- Maintain a clean and organized workspace
- Keep technical skills and qualifications up to date
- Ensure the vehicle is cleaner after service
- Conduct thorough work to minimize the need for return repairs
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