Member Services Associate

5 days ago


Quincy, Massachusetts, United States RapidRatings Full time
Job Summary

RapidRatings is seeking a highly skilled Member Services Associate to join our Client Delivery and Operations team. As a key member of our team, you will be responsible for providing exceptional client service, supporting operational initiatives, and driving business growth.

Key Responsibilities
  • Engage with private companies worldwide to facilitate their participation in our clients' risk management programs.
  • Collaborate with senior management from private companies to guide them through our programs, models, and processes.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Work closely with the team to identify and overcome roadblocks efficiently and professionally.
  • Contribute to the development of our business model, products, and processes.
Requirements
  • Bachelor's degree (or equivalent) with 1-3 years of work experience.
  • Prior experience in a client interaction role is ideal.
  • Experience working with financial statements is preferred.
  • Ability to prioritize and organize high-volume work.
  • Proficient with Microsoft Office Suite.
  • Fluent in Mandarin (Japanese a plus).
What We Offer
  • Competitive salary and bonus potential.
  • Unlimited PTO and comprehensive benefits.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
About RapidRatings

RapidRatings is a boutique fintech company that provides unique opportunities for employees to gain extensive exposure to various problems and be empowered to find solutions to impact our business. We value employee input, management transparency, and entrepreneurship, and we offer an attractive benefits package with bonus, flexible work environment, and much more.



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