Patron Services Support Staff

4 weeks ago


Marion, Iowa, United States City of Marion Full time
Job Summary

This is a part-time paraprofessional public service specialist position that requires knowledge of professional practice and independent judgment in its application, as well as the application of prescribed procedures and methods.

The employee assists the library's diverse patron population at the Circulation Desk and assists with materials traffic management and related special projects.

Scheduled hours may vary weekly. The employee works under the supervision of the Manager for Patron Services.

Essential Job Duties/Work Performed
  • Work at the Circulation Desk is the primary responsibility of this position, which also includes, but is not limited to, the following activities:
  • Identify and retrieve collection and account information needed by patrons
  • Assist patrons with access to the library's physical collections
  • Conduct patron record queries, place holds, and facilitate materials transfer between network libraries
  • Create new patron accounts
  • Mediate and resolve customer disputes, complaints, and inquiries related to circulation policies and procedures
  • Facility with technology, with the library's ILS, and with accessing online services provided by the library to patrons, particularly those related to access
  • Process library materials
  • Administer interlibrary loan program
  • Manage staffing at circulation desk
  • Facility with troubleshooting technology such as printers, copiers, computers
Other Responsibilities
  • Attend continuing education programs
  • Participate in library staff meetings and training sessions
  • Perform related work as required, including work at all library service desks and minor maintenance activity
  • Off-desk activities as assigned, including preparation and cataloging of new materials and special collection development projects
Required Knowledge and Skills
  • Knowledge of professionally curated print and online resources
  • Ability to conduct reference interviews to determine patrons' information needs
  • Familiarity with adult fiction and non-fiction books and resources and popular culture references
  • Ability to use and explain standard office software and web browsers
  • Familiarity with computers, printers and copiers, and personal mobile devices (e.g., e-readers, tablets, smart phones)
  • Patience, flexibility, and curiosity
  • Ability to work with minimum supervision


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