Service Advisor
6 days ago
The Service Advisor is responsible for selling and scheduling needed service work on commercial trucks and equipment for the dealership service department at Rush Enterprises. This role requires exceptional communication and customer service skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Gather customer complaint details and expectations.
- Perform vehicle walk-around inspections and verify vehicle information.
- Connect to J-Pro and perform on-the-spot vehicle diagnostics, printing reports as needed.
- Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturer specifications.
- Write up customer vehicle problems accurately and clearly on a service input card, verifying customer information and obtaining signatures.
- Establish promised time based on shop workflow and communicate with foremen.
- Establish customer payment methods, obtain credit approval as necessary, and create repair orders in the business system.
- Check on progress of repairs throughout the day and contact customers regarding any changes in estimates or promised times.
Requirements:
- High school diploma or general education degree (GED).
- One year of service experience or equivalent experience and/or education.
- Appropriate manufacturer training.
- Valid CDL license.
- Driving record that will allow insurability by the company's carrier.
Benefits:
- Exceptional compensation and benefits.
- 401K and stock purchase options.
- Incentives for performance.
- Training opportunities.
- Advancement opportunities.
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