Customer Care Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Associate. As a key member of our team, you will be responsible for providing exceptional phone customer service to policyholders, beneficiaries, agents, and internal customers.
Responsibilities- Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensure customer satisfaction and strive to meet service standards.
- Communicate effectively and professionally with both internal and external customers to resolve questions and issues.
- Develop and maintain a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
- Collaborate with management or other team members as appropriate to proactively address service issues and concerns.
- 1 year experience in an office environment
- 1 year experience using a computer with Microsoft Windows PC applications
- 6 Months of Work from home environment
- High school diploma or GED
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas.
As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.
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