Wireless Sales Professional

3 weeks ago

Atlanta, Georgia, United States T-Mobile Full time
Company Overview:

T-Mobile, the Un-carrier, is a dynamic and innovative wireless communications company that prides itself on its customer-centric approach. We are committed to providing exceptional service and products that meet the evolving needs of our customers. As a Mobile Associate, you will play a vital role in bringing this vision to life by delivering an outstanding customer experience.

Compensation:
As a full-time employee at T-Mobile, you can expect to earn a competitive salary of $20/hour, inclusive of base pay and incentives. In addition, you will be eligible for an annualized incentive target of $18,000/year, which is based on performance and full-time status. All employees also receive access to comprehensive benefits, including medical, dental, and vision insurance, a flexible spending account, 401(k), and much more.

Job Description:
As a Mobile Associate, you will be responsible for delivering exceptional customer experiences by serving and selling to our customers while providing a world-class experience and building loyalty. This includes helping customers pick up where they left off in their shopping journey, exploring individual needs, and providing hands-on demonstrations of the latest technology. You will also be required to side-by-side sell to find personalized solutions beyond device and service plans that keep customers connected to people and lifestyle they love. Additionally, you will become skilled with digital tools in interactions and onboarding to actively demonstrate how our coverage stacks up in the neighborhood, why T-Mobile plans and services will let customers live unlimited, feel the love, stay connected, and go further.

Required Skills and Qualifications:
To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer experiences. You should be fluent in Spanish and English and have a high school diploma or equivalent. Prior customer service and/or sales experience, preferably in a retail environment, is highly desirable. You must also be willing to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Furthermore, you should be able to effectively balance customer needs and performance goals.

Benefits:
T-Mobile offers an attractive compensation package, including a competitive salary, annualized incentive target, and comprehensive benefits. These benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), and much more. Additionally, you will receive access to paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more information on T-Mobile's amazing benefits, please visit www.t-mobilebenefits.com.

Career Growth:
At T-Mobile, we believe in investing in our employees' growth and development. As part of our team, you will have opportunities to learn new skills, take on new challenges, and advance your career. Our company culture emphasizes teamwork, innovation, and customer focus, creating a collaborative and dynamic work environment. By joining T-Mobile, you will be part of a global leader in the telecommunications industry, with a strong commitment to diversity, equity, and inclusion. With a wide range of career paths and opportunities for advancement, T-Mobile is an ideal place to start or continue your career.

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