Sales Associate with Plumbing Expertise

6 days ago

Houston, Texas, United States A. D. Susman Full time
Job Description

At A. D. Susman, we are seeking a skilled Sales Associate with a background in plumbing to join our team. As a Sales Associate, you will be responsible for providing excellent customer service, processing sales orders, and maintaining a thorough understanding of our product offerings.

Key Responsibilities:
  • Customer Engagement: Greet customers promptly and provide friendly, knowledgeable assistance to address their needs and inquiries.
  • Order Processing: Accurately process sales orders, including taking product requests, providing pricing, and ensuring correct quantities are entered.
  • Product Knowledge: Maintain an in-depth understanding of product offerings to recommend solutions that meet customer requirements effectively.
  • Inventory Management: Assist in monitoring inventory levels, restocking shelves, and ensuring product displays are organized and appealing.
  • Sales Support: Collaborate with team members to achieve sales goals and contribute to overall business growth through upselling and cross-selling techniques.
  • Customer Relationship Management: Build and maintain strong relationships with customers to encourage repeat business and enhance customer satisfaction.
  • Problem Resolution: Address customer concerns or complaints promptly and professionally, escalating issues as needed.
  • Sales Reporting: Maintain accurate records of sales transactions and customer interactions for reporting and follow-up purposes.
  • Safety and Cleanliness: Ensure the sales area is clean, organized, and adheres to safety protocols to provide a safe shopping environment.
  • Training and Development: Participate in ongoing training sessions to stay updated on product knowledge, sales techniques, and industry trends.

Qualifications:
  • Education: High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
  • Experience: Previous experience in counter sales or customer service, preferably in a wholesale environment.
  • Skills:
    • Strong communication and interpersonal skills.
    • Ability to multitask and work effectively in a fast-paced environment.
    • Basic math skills and familiarity with point-of-sale systems.
    • The ability to learn to safely operate a forklift and other material-handling equipment.
    • Basic computer literacy (use of mouse and keyboard, Microsoft Office Suite)

Work Environment:
  • Physical Demands: Ability to lift and move materials as needed. Comfort with working in a counter and warehouse environment.
  • Hours: Full-time position, with potential for occasional overtime based on operational needs.

Benefits:
  • Competitive salary and performance-based profit sharing.
  • Health, dental, and vision insurance.
  • Retirement cash savings plan.
  • Paid time off and holidays.
  • Opportunities for professional development and career advancement.

Requirements:
  • Must be able to pass a drug screening.

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