Retail Wireless Representative

3 weeks ago


Germantown, Maryland, United States Verge Mobile a T-Mobile Premium Partner Full time
Join Our Team

We are seeking talented individuals to join our team as Retail Sales Associates at Verge Mobile, a T-Mobile Premium Partner. As a key member of our sales team, you will play a vital role in delivering exceptional customer service and ensuring customers have a seamless shopping experience.

The ideal candidate will possess excellent communication skills, be able to build trusting relationships with customers, and have a strong passion for helping others. If you are an enthusiastic person who enjoys working in a fast-paced environment and providing top-notch customer service, we encourage you to apply.

About Us

Verge Mobile is a dynamic and growing company that prides itself on providing a fun and educational work environment. Our stores offer unlimited financial earning opportunities, professional growth prospects, and a comprehensive benefits package, including competitive hourly pay, monthly commissions, paid training, and more.

Job Responsibilities

  • This is a learning role where new associates work with their team, building skills and proficiencies in preparation for the next level up as a Mobile Representative.
  • Must successfully complete new employee training.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Builds proficiencies related to serving and selling T-Mobile products to customers while providing a best-in-class customer experience by:
    • Helping customers pick up right where they left off in their shopping journey with consultative selling and services.
    • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
    • Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise.
  • Approach service and sales needs with care, patience, honesty, and empathy.
  • Becomes skilled and consistently demonstrates the ability to balance customer service experience and performance goals.

Requirements

  • High School Diploma/GED Required.
  • Previous experience in restaurant, hospitality, retail sales, or customer service industry (previous wireless retail sales preferred).
  • Basic math skills.
  • Track record of achieving sales quotas/goals.
  • Excellent communication skills, capable of building trusting relationships.
  • Must be flexible to work various shifts throughout the week, including evenings, weekends, and holidays.
  • Ability to stand long periods of time.
  • Knowledge of wireless industry standards and technology preferred.

Perks

  • Competitive hourly rate of pay: $15.65/Hr.
  • Monthly commissions.
  • Paid training.
  • Career development and growth opportunities.
  • Personal Time Off.
  • Medical, Dental, Vision, and other insurance options.
  • 401k with company match.
  • Monthly and annual recognition contests and trips.
  • Discounts on T-Mobile products and wireless phone service.

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