Customer Service Representative for Medical Devices

2 days ago


Vista, California, United States ITW Full time

Job Description

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We are seeking a highly skilled Technical Support Expert to join our team at RxSafe. In this role, you will provide first-level contact and problem resolution for all users with hardware, software, and application problems related to our pharmacy automation equipment. Your expertise will help analyze and solve complex issues using advanced troubleshooting skills.

You will also be responsible for gathering data, creating, composing, and editing written materials, KB articles, and reports. Additionally, you will maintain accurate documentation of problems, notes, and resolutions for all incidents in the ticketing system.



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