Technical Lead

2 months ago

Richmond, Virginia, United States Apex Systems Full time

Job Summary:

We are seeking a highly skilled and experienced IT Project Manager to lead our Statewide IT Support Hub. As a key member of our team, you will be responsible for supervising a remote team of Desktop Technicians and Business Analysts, providing technical support for equipment and applications used by agency employees throughout the state.

Key Responsibilities:

  • Supervise and manage a team of Desktop Technicians and Business Analysts to ensure timely and effective delivery of technical support services.
  • Provide expert-level support services to employees for hardware and software needs, including troubleshooting and resolving technical issues.
  • Implement service improvements to support field operations and enhance customer satisfaction.
  • Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that affect employees.
  • Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
  • Explore opportunities for process improvement and implement changes to enhance team efficiency and productivity.
  • Create and manage relationships with internal and external customers and vendors.
  • Assist in developing goals and objectives, identifying, measuring, evaluating, and reporting metrics for the team and individual team members.

Requirements:

  • Strong leadership and management skills, with experience in supervising a team of technical professionals.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with internal and external customers.
  • Knowledge of IT application development processes and how they operate in a desktop environment.
  • Ability to analyze business needs, gather and analyze data, and communicate solutions to customers.
  • Knowledge of IT concepts and trends, as well as systems development design and enhancements.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues.

About Apex Systems:

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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