Customer Experience Manager

4 weeks ago


Topsham, Maine, United States Five Below Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Five Below. As a key member of our management team, you will be responsible for leading our store operations, driving sales, and ensuring an exceptional customer experience.

Key Responsibilities
  • Lead and develop a high-performing team of associates to deliver outstanding customer service and drive sales growth.
  • Implement and maintain store operations, including front-end operations, cash management, cleanliness, and safety.
  • Develop and execute strategies to drive sales, improve customer satisfaction, and increase brand loyalty.
  • Partner with the Store Manager to achieve business objectives, including sales growth, customer satisfaction, and expense control.
  • Ensure compliance with company policies, procedures, and standards, including cash handling, inventory management, and store maintenance.
Requirements
  • Minimum 2 years of management experience in a retail environment.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to multi-task, prioritize, and manage multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • College experience preferred.
What We Offer

At Five Below, we offer a dynamic and fast-paced work environment, with opportunities for growth and development. We are committed to providing our associates with the tools, training, and support needed to succeed in their roles.



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