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Patient Advocate
1 month ago
This is a full-time position located on site in Clackamas, OR, with a Monday - Friday schedule from 8:00 am to 4:30 pm or 5:00 pm.
The purpose of this role is to connect uninsured hospital patients with programs that cover their medical expenses, serving as a liaison between patients, hospitals, and government agencies.
Key Responsibilities:
- Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance.
- Complete and follow through on applications until approved.
- Document cases accurately and timely in company programs and hospital systems.
- Provide exceptional customer service and communicate effectively with patients and hospital staff.
- Participate in ongoing training to stay up-to-date on government programs and regulations.
- Maintain a structured and timely contact with patients and government agencies.
- Assist patients with gathering documentation, meeting appointment dates, and arranging transportation as needed.
- Request home visits to acquire documentation when necessary.
- Inform patients of approval or denial of coverage in a timely manner.
- Participate in additional training to stay current with changing rules and regulations.
- Perform other duties as assigned.
- Some college coursework preferred.
- Prior hospital experience is a plus.
- Ability to adapt to changing processes, computer systems, and government programs.
- Professional experience working with state and federal programs.
- Critical thinking skills and ability to multitask.
- Proficient in Microsoft Office Suite, with emphasis on Excel and Outlook.
- Effective communication skills, both written and verbal.
- Ability to work in a fast-paced environment.
- Remote and hybrid positions require a home internet connection meeting the company's upload and download speed criteria.
ElevatePFS offers comprehensive benefits, including medical, dental, and vision insurance, 401K with a 100% match for the first 3% and 50% match for the next 2%, 15 days of PTO, 7 paid holidays, 2 floating holidays, 1 Elevate Day, pet insurance, and an employee referral bonus program. We believe in teamwork, career growth, and making a positive impact in our industry and with our employees.