Housekeeping Supervisor

1 month ago


Chicago, Illinois, United States Trump International Hotel and Tower Chicago Full time
Job Summary

As a Housekeeping Coordinator at Trump International Hotel and Tower Chicago, you will be responsible for providing organization, instruction, and guidance to members of the Housekeeping staff. Your primary goal will be to ensure the completion of daily objectives while maintaining Five Star Service standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Distribute and delegate room and cleaning assignments to Housekeeping team members.
  • Interview, select, and train Housekeeping team members in proper work procedures and techniques.
  • Supervise and monitor work performance of team members by conducting room inspections, providing coaching and counseling, and conducting performance reviews when needed.
  • Plan and conduct staff meetings to ensure open communication amongst team members and attend operational-related meetings to obtain and disseminate pertinent information.

Requirements:

  • High school graduate or equivalent required; college degree preferred with emphasis in Hospitality.
  • At least 3 years' experience in supervisory/management position in hotel Housekeeping; Forbes-rated hotel experience desirable.
  • Ability to deal effectively with Associates, vendors, contractors, etc.
  • Ability to coordinate and cooperate with other departments regarding Housekeeping services and activities.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to exercise independent judgment.
  • Ability to communicate effectively and pleasantly in English with guests and staff as is necessary to effectively run the department and service customer needs.
  • Ability to read and write basic English in order to complete necessary reports and understand instructions/information.
  • Ability to organize and prioritize work in order to meet deadlines.

Working Conditions:

  • Physical Activity Frequency: Sitting (Rare), Walking, climbing stairs (Frequent), Crouching/Bending/Stooping (Frequent), Reaching (Occasional), Grasping (Occasional), Pushing/Pulling (Rare), Near Vision (Constant), Far Vision (Constant), Hearing (Constant), Talking (Constant), Smell (Constant), Lifting/Carrying (# lbs) (Occasional, 25lbs).

Personal Protective Equipment (PPE): The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.



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