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Senior Records Support Associate

2 months ago


Washington, United States Koniag Information Security Services, LLC Full time
Job Summary

Koniag Information Security Services, LLC is seeking a highly skilled Records Support Associate III with a Secret clearance to support our government customer in Washington, DC.

Key Responsibilities
  • Supervise and manage a team of Records Support Associates, setting work priorities and ensuring a smooth transition of work between teams.
  • Lead and manage a team of Records Support Associates, providing guidance and support to ensure successful project outcomes.
  • Provide subject matter expertise in critical roles and frequently liaise with onsite government management.
Essential Functions
  • Serve in critical roles in Passport S/TO/RS processing work functions, customer service, and supervising at any level within the Division.
  • Ensure sufficient inventory of supplies are on hand to meet current and anticipated demand.
  • Plan, direct, and coordinate daily activities, providing regular operational feedback and status updates.
  • Participate in management meetings and notify the Deputy Program Support Manager of any problems or issues with staff adherence to procedures.
  • Monitor workload and make recommendations to the Government on how to divide work among support staff.
  • Monitor contractor personnel performance and ensure work is performed in accordance with performance standards, established procedures, and internal controls.
  • Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process.
  • Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
  • Assist with special projects received by the Division.
Requirements
  • Must meet all qualifications requirements of the Records Support Associate Level II.
  • Knowledge and understanding of laws, rules, and regulations pertaining to eligibility for and issuance of a U.S. Passport (Preferred).
  • Ability to analyze, interpret, and apply regulatory material and internal control.
  • Ability to prioritize workload and supervise small teams effectively.
  • Ability to handle complex issues pertaining to work products.
  • Possess excellent organizational skills.
  • Secret clearance required.
Education
  • Bachelor's Degree (or) 4 years of experience supervising personnel in a high-volume production environment.
Work Experience, Knowledge, Skills & Abilities
  • Four (4) years of general office experience.
  • Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
Working Environment & Conditions
  • This job operates in a professional office environment and has a noise level of mostly low to moderate.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  • The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.
  • The workload may require the incumbent to sit for extended periods of time.
  • The incumbent must be able to read, do simple math calculations, and withstand moderate amounts of stress.
  • The incumbent must occasionally lift and/or move up to 25 lbs.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Equal Employment Opportunity Policy
  • Koniag Information Security Services, LLC is an equal opportunity employer.
  • We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
  • We are dedicated to creating a diverse and inclusive work environment.