Clinical Pharmacy Manager
19 hours ago
Responsible for overseeing the daily operations of the pharmacy department and is accountable for workflow management, clinical management of patients, continuous quality improvement, adherence to policy and procedure, compliance with internal and external regulatory bodies, pharmacy sales, expense control and inventory management, and image through the accurate filling of prescriptions, and ensuring the highest level of customer service (including patients, providers, and pharmaceutical and payer partners), and developing and protecting department assets.
Key Responsibilities- Customer Experience
- Ensures department personnel provide hospitable service and information; and are courteous, friendly, and efficient.
- Responds to customer inquiries and complaints, maintains and improves overall image of pharmacy department.
- Operations
- Manages the daily operation of the pharmacy department.
- Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems.
- Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.
- Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports.
- Asset Protection and Compliance
- Recommends and implements asset protection controls and procedures to identify and minimize profit loss.
- Improves and maintains pharmacy department housekeeping, maintenance, and appearance for the safety, health, and well-being of customers and employees, and ensures adherence to applicable government regulations and laws.
- People and Performance Management
- Supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures.
- Ensures proper licensure of all pharmacy department personnel.
Requirements
- BS in Pharmacy or Pharm D Degree from an accredited educational institute.
- Current pharmacist license in the states within the district (or willing to obtain in 1 year) per district guidelines.
- At least 1 year of pharmacy experience including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.
- Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Preferred Qualifications
- Previous experience at a Walgreens Local Specialty Pharmacy.
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