Customer Service Coordinator

5 days ago


Iowa City, Iowa, United States McGrath Family of Dealerships Full time

We are looking for a skilled Customer Service Coordinator to join our team at McGrath Family of Dealerships.

Estimated Salary: $45,000 - $60,000 per year based on experience and location.

As a Customer Service Coordinator, you will be responsible for assisting customers and staff members with various tasks and responsibilities. This includes welcoming and greeting guests who arrive on the Service Drive, overseeing the flow of the Drive Lane, and providing concierge support for all owner inquiries.

Main Responsibilities:

  • Welcome and greet guests who arrive on the Service Drive.
  • Oversee the flow of the Drive Lane.
  • Assist customers and staff members with various tasks and responsibilities.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Drive customer cars off the service land to Technicians to keep efficiency on the Service Drive.
  • Help answer questions and assist Service Advisors with customer needs.

Qualifications:

  • Great customer service skills.
  • Organized and friendly personality.
  • Time management skills.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Lives our Core Values: Do the Right Thing, Be Humbly Confident, Pursue Growth Relentlessly, Have Fun.

What We Offer:

  • PTO starting day 1.
  • Health, dental, vision insurance.
  • 401k + company match.
  • Growth opportunities - 97% promotion within.
  • Collaborative and fun culture.


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