Store Team Leader

3 weeks ago


Fort Lauderdale, Florida, United States Scenthound Fort Lauderdale, FL Full time

Job Summary

We are seeking a highly skilled Assistant Store Manager to join our team at Scenthound Fort Lauderdale, FL. As a vital member of our management team, you will be responsible for leading our sales team, ensuring exceptional customer service, and maintaining a positive and productive store environment.

About the Position

The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences. You will be responsible for driving membership sales, maintaining a knowledgeable team, and upholding quality standards.

Key Responsibilities

  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices

Requirements

  • Management experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment
  • Be available to work 6 days per week, including weekends


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