Healthcare Customer Engagement Educator

1 day ago


St Augustine, Florida, United States UF Health Full time
Description of Duties
The Ambulatory Customer Service Educator is a critical role within UF Health St Johns Ambulatory, requiring a skilled professional to design and deliver non-clinical education programs to enhance the skills of front desk staff. This position involves creating engaging training materials, assessing employee learning needs, and mentoring colleagues to promote a culture of continuous learning and professional growth.

Responsibilities include:
  1. Developing and implementing non-clinical education programs that meet the needs of UF Health St Johns Ambulatory employees.
  2. Planning and conducting orientation sessions for new customer service staff, ensuring a smooth transition into their roles.
  3. Mentoring and supporting colleagues to promote a culture of continuous learning and professional growth.

Requirements
To be successful in this role, candidates must possess a strong background in medical practice clerical experience or healthcare customer service, with a minimum of five years of experience. They should also have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

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