Customer Service Representative

5 days ago


Hauppauge, New York, United States Formosa Plastics Corporation, U.S.A. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Formosa Plastics Corporation, U.S.A.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Analyze customer requests and provide accurate information or escalate to the appropriate team member
  • Resolve customer complaints and issues in a timely and professional manner
  • Enter sales orders into the system and contact customers to confirm order details
  • Provide product information, pricing, and delivery times to customers
  • Build and maintain relationships with customers to ensure long-term satisfaction
Requirements:
  • Strong written and verbal communication skills
  • Background in customer service or a related field
  • Intermediate knowledge of Microsoft Office and Teams
  • Proficiency in SAP and AS400
  • Ability to work in a fast-paced environment and adapt to changing priorities
Work Environment:

This position will be based in our Hauppauge, NY office and will require occasional remote work. The ideal candidate will be able to work independently and as part of a team to achieve customer satisfaction.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual, please submit your application for this exciting opportunity.



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