Nighttime Hospitality Specialist
7 days ago
We are seeking a detail-oriented and customer-focused Night Auditor to join our team at TownePlace Suites Seattle Southcenter.
Description:
- Supervise the hotel and perform tasks to certify that all daily transactions are reconciled.
- Use your attention to detail and desire for routine to create memorable guest experiences.
Responsibilities:
- Review daily transactions and checklists for completion and accuracy.
- Ensure all guests are served promptly and courteously.
- Setup breakfast daily and replenish items during service.
- Apply problem-solving skills to resolve guest issues to their satisfaction.
- Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
- Ensure emergency notification procedures are followed in the event of issues taking place overnight.
- Communicate effectively between all shifts and departments.
Requirements:
- Previous customer service experience with proven ability to thrive working the overnight shift is ideal.
- To be successful in this role, you need strong verbal and written communication skills.
- You must be able to read, write, type, and use basic technology.
- This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds.
- Applicants must be available to work weekends and holidays.
Benefits:
- The estimated salary for this position is $20.56-$21.00 per hour.
- We offer eligible employees a number of benefits to enhance their health and well-being, including group insurance, paid time off, company-matched 401(k) plan, and more.
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