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Clinical Service Representative

2 months ago

Hamtramck, Michigan, United States Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled and experienced Clinical Service Representative to lead our team in providing exceptional patient care and service. As a key member of our healthcare team, you will be responsible for ensuring a seamless patient experience from registration to discharge.

Key Responsibilities
  • Patient Registration: Accurately and efficiently register patients, collect demographic and insurance information, and verify patient identities.
  • Insurance Verification: Verify patient insurance coverage, benefits, and eligibility, and resolve any issues or discrepancies.
  • Cash Collections: Collect patient payments, process transactions, and maintain accurate records.
  • Chart Reconciliation: Reconcile patient charts, ensure accuracy, and maintain confidentiality.
  • Patient Discharge: Ensure a smooth patient discharge process, including final billing and follow-up.
  • Team Leadership: Lead and mentor a team of Clinical Service Representatives, providing guidance, support, and coaching to ensure excellent patient care and service.
  • Communication: Effectively communicate with patients, families, healthcare providers, and internal stakeholders to ensure seamless care coordination.
  • Problem-Solving: Identify and resolve patient and operational issues, escalating concerns to management as needed.
  • Quality Improvement: Participate in quality improvement initiatives, contributing to process improvements and best practices.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 2 years of experience as a Clinical Service Representative or in a related healthcare role.
  • Skills: Excellent communication, problem-solving, and leadership skills; ability to work in a fast-paced environment; proficiency in electronic health records (EHRs) and other healthcare software.
  • Certifications: Basic Life Support (BLS) certification required.