Clinical Care Manager

6 days ago


West Mifflin, Pennsylvania, United States UPMC Full time
Job Title: Clinical Care Manager

UPMC Health Plan is seeking a full-time Clinical Care Manager to work onsite in the McKeesport and Edgewood areas. This position will work standard daylight hours, Monday through Friday, with no evenings or weekends

Job Summary:

We are looking for a skilled Clinical Care Manager to join our team. As a Clinical Care Manager, you will be responsible for care coordination and health education with identified Health Plan members through face-to-face collaboration with members and their caregivers and providers. You will work to identify members' medical, behavioral, and social needs and barriers to care. You will develop a comprehensive care plan that assists members to close gaps in preventive care, addresses barriers to care, and supports the member's self-management of chronic illness based on clinical standards of care.

Responsibilities:
  • Assist members with transition of care between healthcare facilities, including sharing of clinical information and the plan of care.
  • Document all activities in the Health Plan's care management tracking system following Health.
  • Successfully engage members to develop an individualized plan of care in collaboration with their primary care provider that promotes healthy lifestyles, closes gaps in care, and reduces unnecessary ER utilization and hospital readmissions.
  • Coordinate and modify the care plan with members, caregivers, PCP, specialists, community resources, behavioral health contractor, and other health plan and system departments as appropriate.
  • Review members' current medication profiles, identify issues related to medication adherence, and address with the member and providers as necessary.
  • Refer members to appropriate case management, health management, or lifestyle programs based on assessment data.
  • Engage members in the Beating the Blues or other education or self-management programs.
  • Provide members with appropriate education materials or resources to enhance their knowledge and skills related to health or lifestyle management.
  • Contact members with gaps in preventive health care services and assist them to schedule required screening or diagnostic tests with their providers.
  • Assist members to schedule a follow-up appointment after emergency room visits or hospitalizations.
  • Plan standards and identify trends and opportunities for improvement based on information obtained from interaction with members and providers.
  • Present or contribute to complex case reviews by the interdisciplinary team summarizing clinical and social history, healthcare resource utilization, case management interventions.
  • Update the plan of care following review and communicate recommendations to the member and providers.
Requirements:
  • Minimum of 2 years of experience in a clinical setting and case management nursing required.
  • BSN preferred.
  • Minimum 1 year of health insurance experience required.
  • 1 year of experience in clinical, utilization management, home care, discharge planning, and/or case management preferred.
  • Excellent organizational skills.
  • High level of oral and written communication skills.
  • Computer proficiency required.
Clearances:
  • Case management certification or approved clinical certification required (or must be obtained within 2 years of hire to remain in role).
  • CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.
  • Automotive Insurance.
  • Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR).
  • Driver's License.
  • Registered Nurse (RN).
  • Act 33 with renewal.
  • Act 34 with renewal.
  • Act 73 FBI Clearance with renewal.

UPMC is an Equal Opportunity Employer/Disability/Veteran.


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