Risk Management Specialist
5 days ago
Gallagher's global brokerage team is seeking a Personal Lines Client Service Manager to join our growing team. As a key member of our team, you will be responsible for delivering exceptional customer service to a range of clients with issues that vary from relatively simple to moderately complex.
Key Responsibilities- Answer client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
- Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
- Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention, and overall customer experience.
- Fosters a culture of performance and continuous improvement.
- Delivers consistent, high-quality client service as defined by AJG operational standards and practices.
- Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
- Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
- Builds rapport quickly with clients in an effort to identify needs in a clear, confident, and friendly manner.
- Leverages systems, services, and resources to execute work in an effective and efficient manner.
- Comfortably engages others in a consultative business-oriented discussion.
- Basic understanding of professional and industry standards/practices.
- Ability to learn and adapt to new systems, processes, and skills quickly.
- Effectively manages/balances multiple and sometimes competing priorities.
We are looking for a highly motivated and organized individual with a strong passion for delivering exceptional customer service. The ideal candidate will have a Bachelor's degree with 0+ years of client service and/or claims management experience, or a High School degree/GED with 3+ years of client service and/or claims management experience. A Producer's License and proficiency in Microsoft Office are also required. Prior experience using Applied Epic and being currently licensed in P&C are nice to have.
Compensation and BenefitsGallagher offers a competitive salary, great teams, and exciting career opportunities, as well as a wide range of benefits. These include medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services (Talkspace), flexible work hours, training programs, Gallagher Thrive program, charitable matching gift program, and more.
Inclusion and DiversityGallagher is committed to inclusion and diversity, and we believe that all persons are entitled to equal employment opportunity. We prohibit any form of discrimination based on protected characteristics, including race, color, religion, creed, gender, sexual orientation, gender identity, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
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