Risk Management Specialist

1 day ago

Scottsdale, Arizona, United States Gallagher Full time
Introduction :
At Gallagher, we're passionate about protecting businesses and empowering their ambitions. As a Personal Lines Client Service Manager, you'll be the architect of protection, safeguarding clients and their interests. Our team is united by a relentless pursuit of excellence, and we're seeking someone who shares our commitment to delivering exceptional customer service.

Overview :
We're looking for a skilled professional to join our growing team. As a Personal Lines Client Service Manager, you'll be responsible for delivering exceptional customer service to a range of clients. You'll collaborate with our team to achieve goals, constantly seek improvement, and demonstrate the value Gallagher can provide.

Key Responsibilities :
  • Answer client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
  • Maintains complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
  • Supports Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention, and overall customer experience.
  • Fostering a culture of performance and continuous improvement.
  • Delivers consistent, high-quality client service as defined by AJG operational standards and practices.
  • Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
  • Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
  • Builds rapport quickly with clients in an effort to identify needs in a clear, confident, and friendly manner.
  • Leverages systems, services, and resources to execute work in an effective and efficient manner.
  • Comfortably engages others in a consultative business-oriented discussion.
  • Basic understanding of professional and industry standards/practices.
  • Ability to learn and adapt to new systems, processes, and skills quickly.
  • Effectively manages/balances multiple and sometimes competing priorities.

About You :

Requirements :

Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience.

Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

Nice to Have :
5+ years of prior experience providing service or account management of Personal Insurance lines with a carrier or agency.
Prior experience using Applied Epic.
Currently licensed in P&C
Solid understanding of Microsoft software, including Excel, PowerPoint, Outlook, and Word.

Compensation and Benefits :

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve:
Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other Benefits Include :
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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