Customer Service Representative

22 hours ago


Appleton, Wisconsin, United States Enterprise Holdings Full time

Job Summary

The Customer Experience Representative will provide exceptional customer service to internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires a high level of knowledge and skills to provide administrative support, service customers, and facilitate the rental car check-in process.

Responsibilities

  • Take incoming calls for reservations, rate quotes, and general questions, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors.
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist in assessing the condition of rental vehicles upon return.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
  • Perform miscellaneous and backup duties as assigned.

Requirements

  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work the posted schedule.
  • No drug or alcohol-related conviction (DUI, DWI) on driving record within the past 3 years.


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